At Unlocked Tees, we want you to be completely satisfied with your purchase. We strive to provide high-quality products (that go through a 3-point quality control system) and exceptional customer service. However, we understand that there may be instances where you need to return an item.Key Points on Returns
We will refund your order (including shipping costs) if your product is incorrect, defective or damaged during shipment.
- Since we are a print-on-demand provider, we cannot offer refunds or exchanges due to buyer's remorse or incorrect sizes. However, if you contact us with the details of your order, we will do our best to support you.
Read on for All Return Details
Eligibility for Returns:
To be eligible for a return, you must contact our Customer Service within 7 consecutive days of receiving your purchase. During this communication, kindly express your intention to return the item and provide a picture of the product. This allows us to process your request promptly.
Evaluation of Returned Products:
Once we receive your return request, our team will evaluate the item to determine if it has been used or damaged, even if only partially. Please note that if the product shows signs of use or destruction, we may not be able to issue a refund.
Communication is Key:
It's crucial to reach out to our Customer Service team within the specified time frame to initiate the return process. Prompt communication ensures that we can assist you effectively and address any concerns you may have.
We will cover the expenses associated with the claim if:
- The item is defective, damaged, or misprinted.
- The wrong item was shipped to you.
- The item does not match the description on our website.
We value your satisfaction and strive to provide the best possible service. If you have any questions or need further assistance regarding our return rules, please don't hesitate to contact us. Our dedicated Customer Service team is here to support you throughout the return process.
If you need to return a product for any reason, please follow the instructions below:
- Email: firstname.lastname@example.org
- Phone: (800) 667-5614
Provide the following details:
- Your order number
- Reason for the return
- Any relevant information or concerns
Our customer support team will assist you with the return process, including providing a return authorization if necessary.
Pack the item securely
- Ensure that the product is in its original condition, unused, and with all tags and packaging intact.
- Include a copy of the original invoice or order confirmation.
Ship the package to the designated return address:
- Use a reliable shipping service with tracking capabilities.
- Address the package to "Unlocked Tees Returns"
Keep a record of the return:
- Retain the tracking number and shipping receipt until your return is processed.
- Once we receive and inspect the returned item, we will notify you regarding the status of your return and any applicable refund or exchange.
- Returns must be initiated within 30 days from the date of delivery.
- Shipping fees for returning the product are the responsibility of the customer, unless otherwise specified.
If you have any questions or need further assistance with the return process, please don't hesitate to contact us. Our dedicated support team is here to help you.
We have outlined our return policy below to ensure a smooth and hassle-free process for you:
Claims for Misprinted/Damaged Items
- If you receive a misprinted or damaged item, please submit a claim within 30 days after receiving the product with supporting evidence such as photographs.
- If the error is deemed to be our fault, we will cover the expenses associated with the claim.
- We will send you a return shipping label and cover all costs.
- If you do not receive your package within the estimated delivery date, please contact us. Your claims for lost packages must be submitted within 30 days from the estimated delivery date. This time frame allows us to take prompt action and work towards a resolution.
Returns and Exchanges
- If you wish to exchange an item for a different size or color or return it , please contact our customer support team.
- Provide your order details and the reason for the return.
- The item must be unused, unworn, and in the same condition as when you received it.
- Exchanges are subject to product availability.
- We do not refund orders for our client remorse.
- If you reside in Brazil and find yourself wanting to return a purchase, we kindly ask that you reach out to our Customer Service team. Please inform us of your intention to return the item within 7 consecutive days from the date of receiving it. To initiate the return process, it would be helpful if you could provide a picture of the item. Once we receive your withdrawal request, our team will carefully evaluate the item to ensure it has not been used or destroyed, even in part. If the product meets our return criteria, we will proceed with the refund process. However, please note that if the item shows signs of use or damage, we will be unable to issue a refund.
- You may be responsible for any price difference between the exchanged or returned items, including shipping costs.
- If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
- In such cases, you will be liable for reshipment costs once we have confirmed an updated address with you.
- If you fail to claim your shipment and it is returned to our facility, please be aware that you will be responsible for the cost of reshipping the package.
EU Consumer Rights
- According to Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not be provided for goods that are made to the consumer's specifications or are clearly personalized.
- Consequently, Unlocked Tees reserves the right to refuse returns for such items at its sole discretion
As we operate from multiple distribution centers, we will provide you with the address of the nearest center for you to return your items to. When initiating a return, please ensure that the package is addressed to "Unlocked Tees Returns." This designated return address helps us efficiently process and manage returns. Kindly use this specific address to ensure that your returned items are correctly received and processed by our team.
The return addresses provided below are intended solely for the purpose of returning purchased products. We kindly request that you use this address exclusively for returning items. Please note that any other types of correspondence, such as notices or letters, sent to this address will not be processed and will be returned to you. Thank you for your cooperation and understanding.
- Packages shipped from our fulfillment centers in the US and Mexico should be returned to the following address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
Language Governing the Policy
- This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
If you have any further questions or need assistance with a return, please reach out to our customer service team via email or chat. We are here to help you through the process and ensure your satisfaction with Unlocked Tees.